Privacy Policy

PRIVACY POLICY

Thank you for your interest in our online store. Protecting your privacy is very important to us. In this privacy policy you will find detailed information regarding the handling of your data. The administrator of your data is:


(Data identifying the data controller and its address).

1. Access data and hosting

You can access our websites without providing your personal information. For each web page call, the server automatically records only the so-called server logs, such as the name of the requested file, your IP address, the date and time of the call, the amount of data transferred and the requesting ISP (access data), and documents the page call.

This data is analyzed exclusively to ensure the proper functioning of the site and to improve our offerings. The above serves - as part of the assessment of interests - to safeguard our legitimate interest in presenting our offer correctly. All access data is deleted within seven days of the end of your visit to the site.

Hosting services provided by a third-party service provider

As part of the entrustment of data processing - on our behalf, an external service provider performs web hosting and presentation services for us. All data that - in the manner described in this privacy policy - has been collected as part of the use of our website or in the forms provided for this purpose in the online store, is stored on the servers of this service provider. Processing on other servers is done only to the extent specified in this privacy policy. This service provider is based in a country belonging to the European Union or the European Economic Area.

2. Collection and processing of data to fulfill the contract and create a customer account

We collect personal information only when you voluntarily provide it to us by placing your order, contacting us (e.g., via a contact form or email), or creating a customer account. Mandatory fields are marked as such because the data contained in them are necessary for us to perform the contract or handle the case in which you have contacted us, or to set up a customer account. Without providing them, you cannot complete your order or create a customer account or contact us. What kind of data is collected is evident from the forms into which the data is entered. We use the data you provide to perform the contract and respond to your inquiries. After the execution of the contract or deletion of your customer account, the processing of your data will be limited, and after the expiration of the retention periods specified in the Tax Law and the Accounting Law, the data will be deleted, unless you expressly consent to the continued use of the data for other purposes. Your customer account can be deleted at any time. To do so, send a message to our contact address indicated under "Our contact details and your rights" or use the appropriate function in your customer account.

3. Data transfer

In order to perform the contract, we will transfer your data to the delivery courier company, insofar as it is necessary for the delivery of the ordered goods. Depending on which payment service provider you select during the order process, in order to process your payment, we transfer the payment data collected for this purpose to the credit institution handling the payment and, if applicable, to the payment service provider selected by us or by you. Some payment service providers collect data on their own if you create an account with them. In such cases, as part of your order, you must log in with the payment service provider you selected in the ordering process by providing your access information. The privacy policy of the respective payment service provider also applies then.

4. E-Mail-Newsletter

If you sign up for our newsletter, then we will use your email address to send you our regular newsletter electronically based on the consent you give us.

You may unsubscribe from the newsletter at any time by sending us a message with the relevant information or by using the relevant link provided in the newsletter. Upon receipt of such a message, we will delete your e-mail address unless you expressly consent to the continued use of your data for other purposes. The newsletter is sent as part of the entrustment of data processing on our behalf by a service provider to whom we provide your e-mail address for this purpose. This service provider is established in a country belonging to the European Union or the European Economic Area.

5. Integration with Trusted Shops Trustbadge

In order to display our Trusted Shops Seal of Approval, as well as collected customer reviews and the Trusted Shops product range available to buyers after ordering - Trusted Shops' Trustbadge is integrated into our website.

The above serves to protect our legitimate interest in optimally presenting our offerings on the market. Trustbadge and the services advertised in this way represent the offerings of Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

When Trustbadge is used, the server automatically remembers the so-called server logs, including, for example, your IP address, the date and time of the call, the amount of data transferred and the requesting ISP (access data), and documents the Trustbadge call. The access data indicated above is not subject to analysis and is automatically overwritten within seven days of the end of your visit to the site.

Other personal data is transferred to Trusted Shops only if you decide to use Trusted Shops products after placing an order in the store or have already registered to use them. In such cases, the agreement concluded by you with Trusted Shops applies.

6. Cookies and web analytics

In order to make our website more attractive and to enable certain functions to display relevant products or for market research purposes, we use so-called cookies on our sites. The above - as part of the analysis and evaluation of interests - serves to protect our legitimate interest of optimal presentation of our offerings. Cookies are small text files that are automatically stored on your terminal device. Some of the cookies we use are deleted when the browser session ends, i.e. after it is closed (so-called session cookies). Other cookies are stored on your terminal device and allow us to recognize your browser the next time you visit the site (persistent cookies). The storage time is specified in the cookie settings of your web browser. You can configure your browser to receive information about the use of cookies and be able to decide whether to accept or reject them in certain cases or completely. Browsers manage cookie settings in different ways. In the help menu of your web browser you will find explanations on how to change your cookie settings. They are available at the following links:

Internet Explorer™: https://support.microsoft.com/en/help/17442/windows-internet-explorer-delete-manage-cookies
Safari™: http://safari.helpmax.net/en/protection-and-privacy/delete-cookie-files/
Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en
Firefox™: https://support.mozilla.org/en/kb/remove-cookies
Opera™: http://help.opera.com/Windows/12.10/en/cookies.html

If you do not consent to the use of cookies, the functionality of our website may be limited.

Using Google (Universal) Analytics for web analytics purposes

Our website uses Google (Universal) Analytics, a web analytics tool from Google Inc. (www.google.com). The above serves to protect our legitimate interest of optimal presentation of our offerings. Google (Universal) Analytics uses methods to analyze your use of the website - for example, cookies. Automatically collected information regarding your use of this website is generally transmitted to a Google server in the United States and stored there. Due to the IP anonymization activated on this website, your IP address is truncated before being forwarded further within the member states of the European Union or other countries party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the United States and abbreviated there. The anonymized IP address provided by your browser as part of Google Analytics is generally not combined with other Google data.

Google LLC is headquartered in the U.S. and certified by EU-US-Privacy Shield. The current certificate is available at this link. As part of the agreement between the U.S. and the European Commission, the latter has stated an adequate level of data protection for Privacy Shield-certified companies.

You can prevent Google from recording the data collected by the cookies about your use of our website (including your IP address), as well as the processing of this data by Google, if you download and install the browser plug-in found at the link: https://tools.google.com/dlpage/gaoptout?hl=en

Using Matomo for web analytics

For the purpose of analyzing the use of our website - using Matomo technology (https://matomo.org) provided by the service provider InnoCraft Ltd, when visiting our website, data are automatically collected and stored based on which user profiles are created using pseudonyms. The above serves to protect our legitimate interest of optimal presentation of our offerings. Cookies may be used for this purpose. Without your separate, explicit consent - pseudonymized user profiles are not linked to the personal data of the pseudonymized subject.

Data processing in connection with the above web analytics takes place on our servers. At any time, you may object to the collection and storage of data in the future using the following option.

7. Reminders to give feedback

If you have explicitly consented to this during or after your order, we will forward your e-mail address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.en), so that a reminder will be sent to you by e-mail about the opportunity to express your opinion about a purchase made in our store.

You may revoke your consent at any time by sending an appropriate message to our contact address indicated under "Our contact details and your rights" or directly by means of a declaration to Trusted Shops.

8. Our contact information and your rights

If you have any questions about the collection, processing and use of your personal data, rectification, blocking or deletion of your data, or to revoke the consents you have given or to object to the use of your data for the purposes set out in this privacy policy, please contact the data controller: (email address / ew. phone number).

You are entitled to the following rights:

• the right to be informed about the processing of your data within the scope of Art. 15 RODO;
  
  
• in accordance with Article. 16 RODO - the right to rectify inaccurate or incomplete personal data concerning you;
  
  
• in accordance with Article. 17 RODO - the right to erasure ("right to be forgotten") of your personal data stored with us, as long as further processing is not necessary:
  
  - to exercise the right to freedom of expression and information;
  - to fulfill a legal obligation;
  - due to considerations of public interest;
  - to establish, assert or defend claims;
  
  
• in accordance with Article. 18 RODO - the right to restrict the processing of your personal data, as long as:
  
  - the accuracy of your personal data is disputed by you;
  - processing is unlawful, and you object to their deletion;
  - we no longer need your personal data, but you need it to establish, assert or defend your claims;
  - you have lodged an objection pursuant to Article. 21 against processing;
  
  
• in accordance with Article. 20 RODO - the right to receive your data provided to us in a structured, commonly used machine-readable format and to send it to another controller ("right to data portability");
  
  
• in accordance with Article. 77 RODO - the right to lodge a complaint with a supervisory authority. As a rule, you can turn to the supervisory authority at your usual place of residence, place of work or our corporate headquarters on this matter.